Frequently Asked Questions
Everything you need to know about your favorite drinks and deliveries.
What is the standard shipping time for beverage orders?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days depending on your location, while local express delivery is available in select areas for same-day service.
Do you ship fragile glass bottles safely?
Yes, we use industry-leading reinforced packaging and custom-molded inserts specifically designed to protect glass bottles and prevent breakage during transit.
Can I return a beverage if I change my mind?
Due to health and safety regulations, we cannot accept returns on food or beverage products once they have left our warehouse. However, if your order arrives damaged, please contact us within 48 hours for a replacement.
Are your products stored in climate-controlled environments?
Absolutely. All our beverages, especially wines and craft ales, are stored in a temperature-controlled warehouse to ensure maximum freshness and quality upon arrival.
Do you offer bulk discounts for events or corporate orders?
Yes, we offer tiered pricing for bulk purchases. For orders exceeding 10 cases, please contact our wholesale department to receive a custom quote.
Is an adult signature required for delivery?
If your order contains alcoholic beverages, a person over the age of 21 must be present to sign for the delivery and provide a valid government-issued ID as per federal law.